Contact Centre Advisor

Customers include contractors, manufacturers, institutions and government agencies. Headquarters and the largest distribution centre are in Dubai.

Job summary:

We're looking for a Contact Centre Advisor to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The company is based in Dubai, the UAE. The team is spread across multiple countries. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will work Dubai business hours, Monday to Friday. Strong written English is important, since much of our work is async.

What you'll do:

• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Minimum qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day

Pay: ₹10,50,000 - ₹13,50,000 pa

Pay and benefits:

• 20 days paid time off.
• Annual learning budget.
• Paid sick days.
• Home office setup budget.
• Co-working space stipend.
• Annual salary review.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flume Supply LLC.