Contact Centre Advisor

Who we are:

We are 30 people, all hands-on, and the founders still run engagements themselves.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Our headquarters is in Calgary, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Bangladesh, with a local contract and salary paid in taka. You will need at least 4 hours of overlap with US Central time.

Main duties:

• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Schedule: Four 10-hour shifts, rotating weekend day

What you get:

• Performance bonus
• Co-working space stipend
• Monthly internet allowance
• 20 days paid time off

The posting will close once we have a strong shortlist.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Atlantic Cyber Ltd..