Client Account Manager

Since 1967, the agency has worked with banks, credit unions and insurance companies. We use Asana for projects and Slack for everything else.

Position summary

Our team is growing and we are hiring a Client Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote within Pakistan. The team meets in Lahore once a quarter, travel covered. A stable internet connection and a backup power option are required.

Job duties

• Run quarterly business reviews covering usage, spend and upcoming needs
• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed

Required qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Experience owning revenue targets for existing customers

Compensation and benefits

Pay: PKR 110,000 - PKR 140,000 per month

• Medical insurance
• Provident fund
• Paid leave
• Two bonuses a year
• Fuel allowance

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WJ Marketing.