Client Account Manager

White Creative is an independent agency with 400 employees in offices across the US. Deadlines move when clients change their minds, so plans have some slack built in.

The position

White Creative is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have a quiet place to work and a solid internet connection.

Day to day

• Forecast renewals and expansion revenue monthly
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Escalate service issues internally and follow them to resolution

Minimum qualifications

• 3-5 years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication
• Organised, with a system for tracking dozens of open items across accounts

Why work with us

• 20 days paid time off
• Wellness allowance
• Annual learning budget
• Monthly internet allowance
• Paid sick days

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at White Creative Inc..