Client Account Manager

Consultants are staffed across industries early on, then specialise after a few years. Utilization target for consultants is 75 percent.

Job summary

We are backfilling a position after an internal move. Velvetlane Consulting Group is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Main duties

• Negotiate price increases and contract terms at renewal.
• Identify upsell and cross-sell opportunities and work them through to close.
• Coordinate with customer success and support on at-risk accounts.
• Report monthly on retention, churn risk and open pipeline.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.

Minimum qualifications

• Bachelor's degree in business or a related field, or equivalent experience.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.
• Organised, with a system for tracking dozens of open items across accounts.
• Valid driver's licence.
• Experience owning revenue targets for existing customers.

Preferred

• History of negotiating multi-year renewals.
• Background in distribution, manufacturing or SaaS.

Salary: ₹17-22 LPA

Why work with us

• Paid sick days.
• Annual team retreat.
• Monthly internet allowance.
• Health insurance through our employer-of-record partner.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetlane Consulting Group.