Client Account Manager

Tundraspring employs 8,000 people across engineering hubs in Toronto and three other locations, building ERP software for mid-market manufacturers. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

About the role

Tundraspring is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

Resolve billing disputes with finance and keep the customer updated until closed. Renew annual contracts on time, starting the conversation at least 90 days ahead. Identify upsell and cross-sell opportunities and work them through to close. Track competitor activity inside your accounts. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Negotiate price increases and contract terms at renewal. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Minimum qualifications

2-4 years in account management, sales or another client-facing commercial role. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Proficient in Salesforce or a comparable CRM. Valid driver's license. Organized, with a system for tracking dozens of open items across accounts. Clear written and verbal communication.

Preferred

Familiarity with Gainsight or ChurnZero. Second language.

Pay: $80,000 - $98,000/year

What we offer

Paid parental leave. Company laptop. Wellness allowance. 20 days paid time off. Annual salary review. Co-working space stipend. Public holidays observed per your country.

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tundraspring.