Client Account Manager

Role overview:

Looking for a Client Account Manager who wants to stay somewhere for a while. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. Our standups are at 9:00 AM Pacific.

Duties:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Escalate service issues internally and follow them to resolution.

What you'll need:

• 3-5 years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication.

Benefits:

• Annual team retreat.
• Paid sick days.
• Company laptop.
• Public holidays observed per your country.

The company:

Retail stores, field technicians and customer care all report into regional operations teams. We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Safety meetings are every Monday at 7 a.m., before trucks roll.

This posting may close early if we receive enough applications.

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-County Fiber Inc..