Client Account Manager

Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Job summary:

Tillerhall is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Core hours overlap with Sydney business hours until mid-afternoon.

Key responsibilities:

• Coordinate with customer success and support on at-risk accounts
• Escalate service issues internally and follow them to resolution
• Prepare quotes and pricing proposals in Salesforce CPQ
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

Required qualifications:

• 2-4 years in account management, sales or another client-facing commercial role
• Valid driver's license
• Comfortable having pricing and renewal conversations with senior buyers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%

Preferred:

• Background in distribution, manufacturing or SaaS
• Training in a sales methodology such as Sandler or Challenger
• Familiarity with Gainsight or ChurnZero

$77,000 to $94,000 a year

What we offer:

• Flexible hours
• Annual learning budget
• 24 days paid time off
• Public holidays observed per your country
• Monthly internet allowance

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillerhall.