Client Account Manager

New business pitches happen several times a month.

About the role:

This is a new role. The team has doubled in size over the past year. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Mumbai, but nobody is required to come in. A stable internet connection and a backup power option are required.

Responsibilities:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.

What you need:

• 3-5 years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Bachelor's degree in business or a related field, or equivalent experience.
• Willing to travel up to 25%.
• Organised, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers.

Preferred qualifications:

• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.

Perks and benefits:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Flexible hours.
• Internet reimbursement.

If you are shortlisted, we will reach out to set up a first call.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sumacset & Co. LLP.