Client Account Manager

About us:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. Most engineers work remotely and come into the office one week a quarter for planning.

What this job is:

Our team is growing and we are hiring a Client Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Zürich, but nobody is required to come in. You will need a reliable internet connection and a quiet place to work.

In your first few months you will:

• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Coordinate with customer success and support on at-risk accounts.
• Negotiate price increases and contract terms at renewal.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

What you bring:

• 2+ years in account management, sales or another client-facing commercial role.
• Willing to travel up to 25%.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Organised, with a system for tracking dozens of open items across accounts.

Preferred:

• Second language.

What we offer:

• Company pension scheme.
• Holiday pay.
• Flexible working hours.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spillway Software AG.