Client Account Manager

Founded as a farmers' mutual in 2002, the company is now one of the larger mutual insurers in Nigeria. We started in 2002 and have grown to about 1,500 people. Continuing education credits are tracked and reimbursed.

We're looking for a Client Account Manager to join our team in Lagos. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is an in-person role at our Lagos location.

Job duties:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Visit key customers on site a few times per year.

Minimum qualifications:

• 2-4 years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Proficient in Salesforce or a comparable CRM.
• Willing to travel up to 25%.

Perks and benefits:

Salary: ₦610,000 - ₦710,000 a month

• Medical cover.
• Pension contribution.
• Annual leave.
• Life cover.
• Transport allowance.
• 13th month salary.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Spicebush Insurance Ltd.