Client Account Manager

Regional vice presidents oversee clusters of branches in Capital Region of Denmark and neighboring markets. Our managed service programs handle contingent labour for large employers across multiple sites. Most internal hires started as recruiters and moved up.

Job summary

Sjælland Workforce is hiring a Client Account Manager to work remotely from Denmark. Based in Copenhagen with some travel for quarterly business reviews. You can work from home anywhere in Denmark. We have no office requirement. Flexible hours with a daily team call in the morning.

What you'll be doing

• Coordinate with customer success and support on at-risk accounts
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly
• Identify upsell and cross-sell opportunities and work them through to close
• Escalate service issues internally and follow them to resolution

Minimum qualifications

• 2-4 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Clear written and verbal communication
• Organised, with a system for tracking dozens of open items across accounts
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Nice to have

• Salesforce CPQ experience
• History of negotiating multi-year renewals
• Training in a sales methodology such as Sandler or Challenger
• Second language

Pay: DKK 31,000 to DKK 42,000/month

What you get

• Private health insurance
• Occupational pension
• Parental leave top-up

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sjælland Workforce.