Client Account Manager

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

ABOUT THE ROLE

Seacoast Data Systems is hiring an account manager for the Retail group. Pay is base plus quarterly bonus tied to renewals and growth. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

WHAT YOU'LL BE DOING

• Negotiate price increases and contract terms at renewal
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ

WHAT YOU NEED

• 2+ years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Valid driver's licence
• Bachelor's degree in business or a related field, or equivalent experience
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Clear written and verbal communication

PERKS AND BENEFITS

• Paid in USD
• Flexible hours
• Long-term engagement

Candidates must be eligible to work in India.

Please submit your CV in English.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seacoast Data Systems LLC.