Client Account Manager

Who we are:

Rupali Staffing is a national staffing firm with 700 internal employees and more than 200 branches. Branch, recruiting centre and onsite teams are backed by a central payroll and compliance group in Rajshahi.

About the role:

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This role is fully remote within Bangladesh. Flexible hours with a daily team call in the morning. You will need a reliable internet connection and a quiet place to work.

Day to day:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Required qualifications:

• 2-4 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.

Perks and benefits:

• Medical insurance.
• Provident fund.
• Paid leave.
• Two bonuses a year.

We may close the role early, so do not wait too long to apply.

Candidates must be eligible to work in Bangladesh.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rupali Staffing.