Client Account Manager

Who we are:

We support about 60 local businesses, most within 30 minutes of the office. Ruhr IT is a small IT shop: the owner, four technicians and a part-time office manager. Company vehicles are provided for techs who drive to client sites.

About the role:

This is a new role. The team has doubled in size over the past year. Ruhr IT is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Fully remote. You can work from anywhere in Germany. We keep meetings to a minimum and work mostly async.

What you'll do:

• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead

What we're looking for:

• Willing to travel up to 25%
• Organised, with a system for tracking dozens of open items across accounts
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's licence
• Experience owning revenue targets for existing customers

Pay and benefits:

• Company pension scheme
• Up to 3 days of home office per week
• Meal allowance
• JobRad bike leasing
• Christmas bonus
• Flexible working hours
• Holiday pay

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ruhr IT GmbH.