Client Account Manager

Who we are

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Our dress code is a company polo and clean jeans.

What this job is

We are adding a Client Account Manager to our Mid-Market team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We hire in India through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. You will need a stable internet connection and a backup power source (UPS or inverter).

Day to day

Escalate service issues internally and follow them to resolution. Run quarterly business reviews covering usage, spend and upcoming needs. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Resolve billing disputes with finance and keep the customer updated until closed. Prepare quotes and pricing proposals in Salesforce CPQ. Negotiate price increases and contract terms at renewal.

About you

3+ years in account management, sales or another client-facing commercial role. Organised, with a system for tracking dozens of open items across accounts. Experience owning revenue targets for existing customers. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Valid driver's licence.

Perks and benefits

Two weeks of paid leave at year end. Annual learning budget. Flexible hours. Stock options.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Romano Business Technology, LLC.