Client Account Manager

About the job

Our creative team handles branding, packaging and trade show materials for consumer product companies. RJD Media is hiring a Client Account Manager to work remotely from Bangladesh. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our team is spread across 14 countries. Headquarters is in Warsaw. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 10:00 to 15:00 CET. Reliable internet and a power backup are a must.

The job includes: maintain accurate account plans, contacts and opportunity stages in Salesforce; escalate service issues internally and follow them to resolution; run quarterly business reviews covering usage, spend and upcoming needs; resolve billing disputes with finance and keep the customer updated until closed.

Skills and experience:

2+ years in account management, sales or another client-facing commercial role
Valid driver's licence
Organised, with a system for tracking dozens of open items across accounts
Experience owning revenue targets for existing customers

We offer monthly payments via wire transfer or wise and flexible hours.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RJD Media sp. z o.o..