Client Account Manager (Remote)

We employ 56,100 people across underwriting, claims, actuarial, IT and customer service. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

About the role:

Looking for a Client Account Manager (Remote) who wants to stay somewhere for a while. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our headquarters is in San Jose, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. You will need at least 3 hours of overlap with US Pacific time. Please make sure you have dependable internet and backup power.

Responsibilities:

• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Negotiate price increases and contract terms at renewal.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

Required qualifications:

• 3+ years in account management, sales or another client-facing commercial role.
• Organised, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.

Nice to have:

• Second language.
• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

Why work with us:

• Home office setup budget.
• Wellness allowance.
• Two weeks of paid leave at year end.
• Paid sick days.
• Paid parental leave.
• Public holidays observed per your country.

Please include your notice period and salary expectations.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenfield Mutual.