Client Account Manager, Remote

Enterprise clients outsource service desk, end-user support and data center operations to us under multi-year contracts. We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

Overview

Steading IT is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Remote, open to candidates across the US. Normal working hours, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

Responsibilities

• Forecast renewals and expansion revenue monthly.
• Escalate service issues internally and follow them to resolution.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Prepare quotes and pricing proposals in Salesforce CPQ.

What we're looking for

• 2+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Valid driver's license.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.

Pay and benefits

Rate: $89,000-$106,000/year

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid parental leave.

Steading IT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Steading IT Inc..