Client Account Manager, Remote

Headquartered in Pembroke Pines, the agency also runs a production studio in Florida. Family owned and operated since 1923. Summer Fridays end at 1 p.m.

The role

This is a backfill for a team member who moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote position. Most of the team is in Pembroke Pines, but nobody is required to come in. Normal working hours, Monday to Friday. Please make sure you have a quiet place to work and a solid internet connection.

Main duties

• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Negotiate price increases and contract terms at renewal.
• Report monthly on retention, churn risk and open pipeline.

Qualifications

• Organized, with a system for tracking dozens of open items across accounts.
• Comfortable having pricing and renewal conversations with senior buyers.
• Willing to travel up to 25%.
• Experience owning revenue targets for existing customers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience.

Preferred

• Salesforce CPQ experience.
• History of negotiating multi-year renewals.

Pay range: $72,000 to $93,000 annually. Final offer will depend on experience.

Perks and benefits

• Health insurance.
• 401(k) with company match.
• Paid holidays.
• Tuition reimbursement.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Apply with your resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Selwyn & Co..