Client Account Manager (Remote)

Annual revenue from managed services has grown every year since 1984. Pebblegrid protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers.

The role:

The Client Account Manager (Remote) manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Pebblegrid is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth.

What you'll be doing:

• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.

Required qualifications:

• 3-5 years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Valid driver's licence.
• Clear written and verbal communication.

Nice to have:

• Training in a sales methodology such as Sandler or Challenger.
• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

Pay and benefits:

• Paid time off.
• Monthly internet allowance.
• Company laptop.

Please submit your CV in English.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebblegrid LLC.