Client Account Manager (Remote)

About the company

Small projects are welcome, including one-day workshops and short assessments. We take on a handful of clients at a time and stay with them through implementation. Founded in 1971, we now have 19 employees.

The role

This role opened up after a team member moved internally. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. The Client Account Manager (Remote) manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

What you'll be doing

• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Escalate service issues internally and follow them to resolution.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Forecast renewals and expansion revenue monthly.

Skills and experience

• 3+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Valid driver's licence.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.

What we offer

Salary range: $70,000-$83,000/year

• 20 days paid time off.
• Company laptop.
• Annual team retreat.
• Paid sick days.
• Annual learning budget.
• Co-working space stipend.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesakeep Partners.