Client Account Manager - Remote

We serve more than two million consumer, small business and commercial clients. Our commercial banking group lends to manufacturers, health systems and real estate developers. Founded in 1950, we now have 4,700 employees.

Masonrun Financial is hiring a Client Account Manager - Remote to work remotely from Nigeria. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote position. Most of the team is in Lagos, but nobody is required to come in.

Key responsibilities:

• Track competitor activity inside your accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline

You'll need:

• 3+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM

Nice to have:

• Second language
• Familiarity with Gainsight or ChurnZero

Compensation and benefits:

• Medical cover
• Pension contribution
• Annual leave
• Life cover
• Data and airtime allowance
• 13th month salary

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonrun Financial.