Client Account Manager (Remote)

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

Overview:

We're looking for a Client Account Manager (Remote) to join our team. This is a remote role. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in Hanover, Germany. The team is spread across multiple countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Working hours overlap with Central European Time. Most communication happens in Slack, with short video calls when needed.

Day to day:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs

Required qualifications:

• 3+ years in account management, sales or another client-facing commercial role
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%

Preferred qualifications:

• History of negotiating multi-year renewals
• Salesforce CPQ experience
• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS

Pay: $41.00 - $49.50 per hour

Compensation and benefits:

• Long-term engagement
• Annual rate review
• Monthly internet allowance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Agencies: please do not contact us about this role.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.