Client Account Manager, Remote

Regional vice presidents oversee clusters of branches in Ohio and neighboring markets. We started in 1971 and have grown to about 920 people. Most internal hires started as recruiters and moved up.

About the role

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The Client Account Manager, Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell.

In this role you will

• Prepare quotes and pricing proposals in Salesforce CPQ
• Identify upsell and cross-sell opportunities and work them through to close
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution

Required qualifications

• 2+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Experience owning revenue targets for existing customers
• Bachelor's degree in business or a related field, or equivalent experience
• Proficient in Salesforce or a comparable CRM

Preferred qualifications

• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

Benefits

• Paid time off
• Long-term engagement
• Monthly payments via wire transfer or Wise

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarrun Labor Services.