Client Account Manager - Remote

Bowerbench & Co. is a 8-person shop: a designer, a developer, two account managers and the owner. Our clients usually talk directly to the person doing the work. Creative reviews happen every Wednesday, and anyone can sit in.

Position summary:

Bowerbench & Co. has an opening for a Client Account Manager - Remote. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This role is fully remote within Sri Lanka.

What you'll be doing:

• Report monthly on retention, churn risk and open pipeline
• Negotiate price increases and contract terms at renewal
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Prepare quotes and pricing proposals in Salesforce CPQ

Minimum qualifications:

• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Valid driver's licence

Compensation and benefits:

• Medical insurance for you and your family
• Company laptop
• Flexible hours
• Internet allowance
• Learning budget
• EPF and ETF contributions
• Paid leave

Candidates must be eligible to work in Sri Lanka.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bowerbench & Co..