Client Account Manager (Remote)

We serve more than two million consumer, small business and commercial clients. Operations centres in Athens and two other cities handle deposits, card services and loan servicing. Cash audits are unannounced, and balancing to the penny is expected.

Role overview:

We're looking for a Client Account Manager (Remote) to join our team. This is a remote role. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This role is fully remote within Greece. Weekday working hours, with room to shift your day when needed.

Key responsibilities:

• Track competitor activity inside your accounts.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Forecast renewals and expansion revenue monthly.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Resolve billing disputes with finance and keep the customer updated until closed.

Required qualifications:

• 3+ years in account management, sales or another client-facing commercial role.
• Experience owning revenue targets for existing customers.
• Valid driver's licence.
• Proficient in Salesforce or a comparable CRM.
• Organised, with a system for tracking dozens of open items across accounts.

Nice to have:

• Second language.
• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.

Compensation: €1,050-€1,400 monthly

What we offer:

• Private health insurance.
• Remote work allowance.
• Flexible remuneration plan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Athena.