Client Account Manager

Customers include contractors, manufacturers, institutions and government agencies.

About the role

Quaye Brothers Industrial Supply is hiring a Client Account Manager for our Kumasi location. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. On site, Kumasi.

Your responsibilities

• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.

Minimum qualifications

• 2+ years in account management, sales or another client-facing commercial role.
• Bachelor's degree in business or a related field, or equivalent experience.
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.

Preferred

• Second language.
• Salesforce CPQ experience.
• History of negotiating multi-year renewals.

GHS 5,200 - GHS 6,400 pcm

Perks and benefits

• Medical cover.
• Pension contribution.
• Annual leave.
• Life cover.

Candidates must be eligible to work in Ghana.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quaye Brothers Industrial Supply.