Client Account Manager

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

About the role

Looking for a Client Account Manager who wants to stay somewhere for a while. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. We hire in Spain through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. We do not have many meetings. Most updates happen in writing.

Main duties

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Report monthly on retention, churn risk and open pipeline.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Forecast renewals and expansion revenue monthly.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Resolve billing disputes with finance and keep the customer updated until closed.

Qualifications

• 2-4 years in account management, sales or another client-facing commercial role.
• Valid driver's licence.
• Comfortable having pricing and renewal conversations with senior buyers.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Experience owning revenue targets for existing customers.

Preferred qualifications

• Background in distribution, manufacturing or SaaS.
• Familiarity with Gainsight or ChurnZero.
• Salesforce CPQ experience.

What we offer

• Co-working space stipend.
• Public holidays observed per your country.
• Paid sick days.
• Paid parental leave.
• Company laptop.
• 20 days paid time off.
• Wellness allowance.

Candidates must be eligible to work in Spain.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.