Client Account Manager

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

The position

Poplardeck is looking for a Client Account Manager to join a small, steady team. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in Berlin, Germany. We are a distributed team spread across a few time zones. This is a full-time remote role. We use an employer of record in Croatia, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. We ship you a laptop and accessories before your first day.

Duties

• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Negotiate price increases and contract terms at renewal.

Qualifications

• 3-5 years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Comfortable having pricing and renewal conversations with senior buyers.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred

• History of negotiating multi-year renewals.
• Familiarity with Gainsight or ChurnZero.

€2,600 - €3,400 per month

Perks and benefits

• Public holidays observed per your country.
• Annual team retreat.
• Flexible hours.
• Wellness allowance.
• Two weeks of paid leave at year end.
• Co-working space stipend.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.