Client Account Manager

The role

PKH Water has an opening for a Client Account Manager. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Our team is spread across 17 countries. Headquarters is in New York City. You will be employed through our employer-of-record partner in Brazil, with a local contract and salary paid in reais. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Strong written English is important, since much of our work is async.

Duties

• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Negotiate price increases and contract terms at renewal.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.

Who you are

• Valid driver's licence.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Benefits

• Monthly internet allowance.
• Co-working space stipend.
• Paid sick days.
• 24 days paid time off.
• Paid parental leave.

About the company

Vegetation management crews keep rights-of-way clear around power lines. Since 2007, the utility has served New York City and the surrounding county.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PKH Water.