Client Account Manager

Distribution centers ship to retailers and food service distributors daily.

Role overview

We are adding a Client Account Manager to our Retail team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is a hybrid role. Most of the team is in the Torrance office Tuesday to Thursday.

Responsibilities

• Prepare quotes and pricing proposals in Salesforce CPQ
• Track competitor activity inside your accounts
• Visit key customers on site a few times per year
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Identify upsell and cross-sell opportunities and work them through to close
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed

Minimum qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Valid driver's license
• Bachelor's degree in business or a related field, or equivalent experience
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Comfortable having pricing and renewal conversations with senior buyers

Preferred

• Familiarity with Gainsight or ChurnZero
• Second language

Compensation: $91,000 - $113,000 annually

Pay and benefits

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• 12 weeks of paid parental leave
• Relocation assistance

Patel's Provisions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Send us your resume. No cover letter needed.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel's Provisions.