Client Account Manager

Product, engineering and support teams work out of offices in New Delhi, Delhi and two nearshore delivery centres. Paschim Software employs 360 people across engineering hubs in New Delhi and three other locations, building ERP software for mid-market manufacturers. Most engineers work remotely and come into the office one week a quarter for planning.

Paschim Software is hiring an account manager for the Distributor group. Pay is base plus quarterly bonus tied to renewals and growth. Remote within India. The team meets in New Delhi once a quarter, travel covered. Hours are flexible, with one short team call each morning. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities

• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Prepare quotes and pricing proposals in Salesforce CPQ
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close

What we're looking for

• 3-5 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Willing to travel up to 25%
• Comfortable having pricing and renewal conversations with senior buyers

Why work with us

• Health insurance for you and your family
• Provident fund
• Paid leave
• Group term life insurance
• Internet reimbursement
• Gratuity
• Learning budget

We look at every application, usually within a week.

Only shortlisted candidates will be contacted.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Paschim Software Pvt Ltd.