Client Account Manager

We employ 310 people in restaurants and our support center. Supply chain and culinary teams develop and test new menu items. Closed on Thanksgiving and Christmas.

Job summary

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Broken Arrow with some travel for quarterly business reviews. This position is on site in Broken Arrow.

Responsibilities

• Resolve billing disputes with finance and keep the customer updated until closed.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Negotiate price increases and contract terms at renewal.
• Visit key customers on site a few times per year.
• Identify upsell and cross-sell opportunities and work them through to close.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

Minimum qualifications

• 2+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.

Preferred

• Training in a sales methodology such as Sandler or Challenger.
• History of negotiating multi-year renewals.

Expected salary range: $73,000 - $92,000 per year, plus bonus eligibility.

What you get

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Paid sick leave.
• Professional development budget.
• Short- and long-term disability.
• Tuition reimbursement.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Palmetto Diner LLC.