Client Account Manager

Most orders deliver next day from the nearest branch. The industrial division stocks bearings, belts and power transmission parts. Most branch managers started on the counter or in the warehouse.

The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Central time.

What you'll be doing:

• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Resolve billing disputes with finance and keep the customer updated until closed
• Negotiate price increases and contract terms at renewal
• Coordinate with customer success and support on at-risk accounts
• Run quarterly business reviews covering usage, spend and upcoming needs

Skills and experience:

• 3+ years in account management, sales or another client-facing commercial role
• Proficient in Salesforce or a comparable CRM
• Organised, with a system for tracking dozens of open items across accounts
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers

Benefits:

• Long-term engagement
• Monthly payments via wire transfer or Wise

Candidates must be eligible to work in India.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.