Client Account Manager

Position summary:

We are backfilling a position after an internal move. Based in Lakewood with some travel for quarterly business reviews. You can work from home anywhere in the US. We have no office requirement. You can set your own hours around a daily morning check-in. A quiet workspace and good internet are required.

Your responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Negotiate price increases and contract terms at renewal
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Escalate service issues internally and follow them to resolution

What we're looking for:

• Bachelor's degree in business or a related field, or equivalent experience
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organized, with a system for tracking dozens of open items across accounts
• Comfortable having pricing and renewal conversations with senior buyers
• Clear written and verbal communication
• Willing to travel up to 25%

What we offer:

Rate: $81,000 - $94,000/year

• 11 paid holidays
• Professional development budget
• Profit sharing
• Referral program
• 401(k) with 4% match
• $1,000 home office setup budget
• 401(k) with a 100% match up to 5%

A bit about us:

Clients are mostly local manufacturers, food plants and warehouses. We started in 1965 and have grown to about 18 people.

Northwest Employment Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwest Employment Services.