Client Account Manager

Our managed service programs handle contingent labour for large employers across multiple sites. Founded in 1977, we now have 620 employees. Bullpen seating, plenty of noise, and a whiteboard of open orders.

About the role:

Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Nickelbench Talent is hiring an account manager for the Channel group. Pay is base plus quarterly bonus tied to renewals and growth. Remote, open to candidates across Austria. Few meetings, lots of written updates. Strong written English is important, since much of our work is async.

Responsibilities:

• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Forecast renewals and expansion revenue monthly
• Negotiate price increases and contract terms at renewal
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Prepare quotes and pricing proposals in Salesforce CPQ

Qualifications:

• 2-4 years in account management, sales or another client-facing commercial role
• Experience owning revenue targets for existing customers
• Comfortable having pricing and renewal conversations with senior buyers
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence
• Willing to travel up to 25%
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)

Preferred qualifications:

• Training in a sales methodology such as Sandler or Challenger
• Second language

Compensation and benefits:

• Company pension scheme
• Holiday pay
• JobRad bike leasing

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nickelbench Talent e.U..