Client Account Manager

Everyone covers loads, chases paperwork and answers the phone. Most of our managers started as carrier reps.

Role overview:

Looking for a Client Account Manager who wants to stay somewhere for a while. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern.

Responsibilities:

• Escalate service issues internally and follow them to resolution
• Run quarterly business reviews covering usage, spend and upcoming needs
• Identify upsell and cross-sell opportunities and work them through to close
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Report monthly on retention, churn risk and open pipeline

Qualifications:

• 3+ years in account management, sales or another client-facing commercial role
• Clear written and verbal communication
• Proficient in Salesforce or a comparable CRM
• Bachelor's degree in business or a related field, or equivalent experience

Pluses:

• Background in distribution, manufacturing or SaaS
• Salesforce CPQ experience

Why work with us:

$8.50 to $10.50 per hour

• Paid in USD
• Paid time off
• Monthly internet allowance

Please mention your notice period and expected salary.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nguyen Distribution.