Client Account Manager

We provide audit, tax and advisory services to private companies, public entities and nonprofits. We track time in six-minute increments.

The position

The role is new and comes from growth in our client base. Based in Zürich with some travel for quarterly business reviews. You can work from home anywhere in Switzerland. We have no office requirement. Normal working hours, Monday to Friday.

In this role you will

• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Coordinate with customer success and support on at-risk accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline
• Run quarterly business reviews covering usage, spend and upcoming needs

Required qualifications

• 3+ years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Bachelor's degree in business or a related field, or equivalent experience
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organised, with a system for tracking dozens of open items across accounts
• Valid driver's licence

Salary range: CHF 65,000-CHF 87,000/year

Why work with us

• Company pension scheme
• 30 days of annual leave
• Home office equipment

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mittelland Steuerberatung GmbH.