Client Account Manager

Our managed service programs handle contingent labor for large employers across multiple sites. Most internal hires started as recruiters and moved up.

This is a backfill for a team member who moved to another team. Based in Washington with some travel for quarterly business reviews. Remote position. Most of the team is in Washington, but nobody is required to come in. Normal working hours, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

Key responsibilities:

• Run quarterly business reviews covering usage, spend and upcoming needs.
• Coordinate with customer success and support on at-risk accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Identify upsell and cross-sell opportunities and work them through to close.
• Negotiate price increases and contract terms at renewal.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Skills and experience:

• 3+ years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.
• Organized, with a system for tracking dozens of open items across accounts.
• Proficient in Salesforce or a comparable CRM.

Pay and benefits:

Expected salary range: $88,000 - $109,000/year, plus bonus eligibility.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Professional development budget.
• Cell phone reimbursement.
• Flexible spending account.

Midwest Workforce provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Workforce Corp..