Client Account Manager

Our managed service programs handle contingent labor for large employers across multiple sites. Most internal hires started as recruiters and moved up.

Job summary

This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The Client Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote position. Most of the team is in Washington, but nobody is required to come in. Normal working hours, Monday to Friday.

Essential duties and responsibilities

• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Track competitor activity inside your accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.
• Resolve billing disputes with finance and keep the customer updated until closed.

What you need

• 2-4 years in account management, sales or another client-facing commercial role.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience.
• Experience owning revenue targets for existing customers.
• Clear written and verbal communication.
• Willing to travel up to 25%.

Preferred

• Familiarity with Gainsight or ChurnZero.
• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.
• Salesforce CPQ experience.

The salary range for this role is $90,000 - $107,000 a year. This range reflects base salary only.

Compensation and benefits

• Health insurance.
• 401(k) with 4% match.
• Paid time off.

EOE. We participate in E-Verify.

We are unable to sponsor visas for this position.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Workforce Corp..