Client Account Manager

We are backfilling a position after an internal move. Based in San Bernardino with some travel for quarterly business reviews. Remote within the US. The team meets in San Bernardino once a quarter, travel covered. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

Report monthly on retention, churn risk and open pipeline. Track competitor activity inside your accounts. Negotiate price increases and contract terms at renewal. Renew annual contracts on time, starting the conversation at least 90 days ahead. Identify upsell and cross-sell opportunities and work them through to close. Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Requirements:

3+ years in account management, sales or another client-facing commercial role. Experience owning revenue targets for existing customers. Proficient in Salesforce or a comparable CRM. Bachelor's degree in business or a related field, or equivalent experience. Organized, with a system for tracking dozens of open items across accounts. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

What you get:

The base pay range for this position is $81,000-$96,000 annually. Actual pay depends on experience, skills and location.

Health savings account (HSA) with employer contribution. 401(k) with a 100% match up to 5%. 12 weeks of paid parental leave. Gym membership reimbursement. Employee assistance program.

The company:

Development, finance, compliance and HR teams in San Bernardino support program staff in the field. Mesa Family Services is a nonprofit with 860 employees and programs across the US. Staff meetings are Monday mornings, with a client story to start.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesa Family Services.