Client Account Manager

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Merrick Assurance is looking for a Client Account Manager to join a small, steady team. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Based in Pune with some travel for quarterly business reviews. This is a hybrid role. Most of the team is in the Pune office Tuesday to Thursday.

Your responsibilities:

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Track competitor activity inside your accounts.
• Visit key customers on site a few times per year.
• Coordinate with customer success and support on at-risk accounts.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Forecast renewals and expansion revenue monthly.
• Negotiate price increases and contract terms at renewal.

Requirements:

• Organised, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.
• Clear written and verbal communication.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.

What you get:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.
• Hybrid working.
• Gratuity.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..