Client Account Manager

Retainers start small, and many clients have stayed with us for years. Looking for a Client Account Manager who wants to stay somewhere for a while. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. The company is based in Madrid, Spain. The team is distributed across several countries. We hire in Mexico through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with Central European Time.

• Identify upsell and cross-sell opportunities and work them through to close.
• Report monthly on retention, churn risk and open pipeline.
• Negotiate price increases and contract terms at renewal.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.

You'll need

• 3-5 years in account management, sales or another client-facing commercial role.
• Comfortable having pricing and renewal conversations with senior buyers.

MXN 47,000 - MXN 54,000/month

We offer health insurance through our employer-of-record partner, monthly internet allowance, paid parental leave, annual salary review, home office setup budget and 24 days paid time off.

Tell us your notice period and what salary you are looking for.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marketing Domínguez S.L..