Client Account Manager

About the job

Based in Memphis, the agency works with clients in Tennessee and a few national accounts. Maplescale Design Co. is hiring an account manager for the Mid-Market group. Pay is base plus quarterly bonus tied to renewals and growth. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. The company is based in Memphis, the US. The team is spread across multiple countries. We engage team members in Türkiye as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Most communication happens in Slack, with short video calls when needed.

Forecast renewals and expansion revenue monthly.
Coordinate with customer success and support on at-risk accounts.
Negotiate price increases and contract terms at renewal.

Skills and experience:

3+ years in account management, sales or another client-facing commercial role.
Valid driver's licence.
Bachelor's degree in business or a related field, or equivalent experience.

We offer annual rate review and paid in USD.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Maplescale Design Co..