Client Account Manager

Who we are:

The public relations team writes press releases, pitches reporters and handles crisis communications. Founded in 1993, we now have 80 employees. Summer Fridays end at 1 p.m.

Role overview:

We are backfilling a position after an internal move. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. London Communications is hiring an account manager for the Key Accounts group. Pay is base plus quarterly bonus tied to renewals and growth. You can work from home anywhere in the UK. We have no office requirement. Monday to Friday, regular working hours, flexible start and finish.

In this role you will:

Prepare quotes and pricing proposals in Salesforce CPQ. Track competitor activity inside your accounts. Run quarterly business reviews covering usage, spend and upcoming needs. Renew annual contracts on time, starting the conversation at least 90 days ahead. Negotiate price increases and contract terms at renewal. Coordinate with customer success and support on at-risk accounts. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Identify upsell and cross-sell opportunities and work them through to close.

What we're looking for:

2-4 years in account management, sales or another client-facing commercial role. Comfortable having pricing and renewal conversations with senior buyers. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables). Willing to travel up to 25%. Valid driver's licence.

What you get:

Salary: £36,000 - £49,000 per year

Company pension. 25 days holiday plus bank holidays. Long service awards. Employee assistance programme. Birthday off. Professional qualifications paid for.

Please send your CV. A cover letter is welcome but not required.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at London Communications.