Client Account Manager

Lodgedeck Consulting is a management and technology consulting firm with 940 employees worldwide. Delivery centers in North Carolina and overseas support large implementation programs.

Position summary:

Lodgedeck Consulting is looking for a Client Account Manager to join a small, steady team. Based in Durham with some travel for quarterly business reviews. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short. Strong written English is important, since much of our work is async.

Essential duties and responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Negotiate price increases and contract terms at renewal
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Escalate service issues internally and follow them to resolution
• Track competitor activity inside your accounts

Minimum qualifications:

• 2+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license
• Comfortable having pricing and renewal conversations with senior buyers
• Organized, with a system for tracking dozens of open items across accounts

Preferred:

• Background in distribution, manufacturing or SaaS
• Training in a sales methodology such as Sandler or Challenger
• History of negotiating multi-year renewals

Starting pay: $77,000 - $98,000 per year, depending on experience and certifications.

Perks and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Cell phone reimbursement

Lodgedeck Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lodgedeck Consulting.