Client Account Manager

Regional offices in Karachi and five other cities support agents and policyholders.

Role overview:

We are backfilling a position after an internal move. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within Pakistan. You will write a lot of updates, so clear written English is important.

In this role you will:

Renew annual contracts on time, starting the conversation at least 90 days ahead. Track competitor activity inside your accounts. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Negotiate price increases and contract terms at renewal. Report monthly on retention, churn risk and open pipeline.

Minimum qualifications:

2+ years in account management, sales or another client-facing commercial role. Willing to travel up to 25%. Valid driver's licence. Bachelor's degree in business or a related field, or equivalent experience. Organised, with a system for tracking dozens of open items across accounts. Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables).

Preferred qualifications:

Training in a sales methodology such as Sandler or Challenger. Salesforce CPQ experience. Second language. History of negotiating multi-year renewals.

Pay: PKR 115,000 to PKR 155,000 per month

Perks and benefits:

Medical insurance. Provident fund. Paid leave. Fuel allowance.

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternhold Ltd..