Client Account Manager

Regional offices in Karachi and five other cities support agents and policyholders.

Role overview

We're looking for a Client Account Manager to join our team. This is a remote role. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This role is fully remote within Pakistan. Please make sure you have a quiet place to work and a solid internet connection.

In this role you will

• Negotiate price increases and contract terms at renewal.
• Coordinate with customer success and support on at-risk accounts.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Prepare quotes and pricing proposals in Salesforce CPQ.

Minimum qualifications

• 3+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Willing to travel up to 25%.
• Bachelor's degree in business or a related field, or equivalent experience.
• Valid driver's licence.
• Experience owning revenue targets for existing customers.

Preferred

• Training in a sales methodology such as Sandler or Challenger.
• Background in distribution, manufacturing or SaaS.
• Salesforce CPQ experience.
• History of negotiating multi-year renewals.

Salary range: PKR 105,000 - PKR 140,000 pcm

What you get

• Medical insurance.
• Provident fund.
• Paid leave.
• Life insurance.

The posting will close once we have a strong shortlist.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanternhold Ltd..