Client Account Manager

We work with Fortune 500 companies, federal agencies and large health systems. Since 1947, the firm has opened offices in more than 30 cities. Founded in 1947, we now have 250 employees. Every new hire gets a mentor outside their reporting line.

About the role

Knollyard Partners is hiring an account manager for the Distributor group. Pay is base plus quarterly bonus tied to renewals and growth. Based in Washington with some travel for quarterly business reviews. Remote position. Most of the team is in Washington, but nobody is required to come in. Hours are flexible, with one short team call each morning. You get a company laptop and a headset before you start.

Your responsibilities

Renew annual contracts on time, starting the conversation at least 90 days ahead. Maintain accurate account plans, contacts and opportunity stages in Salesforce. Negotiate price increases and contract terms at renewal. Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M. Identify upsell and cross-sell opportunities and work them through to close. Track competitor activity inside your accounts. Resolve billing disputes with finance and keep the customer updated until closed. Report monthly on retention, churn risk and open pipeline.

Required qualifications

3-5 years in account management, sales or another client-facing commercial role. Proficient in Salesforce or a comparable CRM. Organized, with a system for tracking dozens of open items across accounts. Clear written and verbal communication. Bachelor's degree in business or a related field, or equivalent experience. Experience owning revenue targets for existing customers. Willing to travel up to 25%.

Nice to have

Background in distribution, manufacturing or SaaS. Second language.

Compensation: $86,000 to $107,000/year DOE.

Compensation and benefits

Health, dental and vision coverage starting on day one. 401(k) with company match. Three weeks of PTO to start. Tuition reimbursement. Referral program.

Knollyard Partners provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollyard Partners LLC.